Step, snap, and ride with confidence using the SPEEDPLAY easy tension walkable road cleat.
It is your responsibility to ensure that returned items are packaged appropriately - any damage caused in transit will be chargeable. Once an item has been used, or if packaging has been damaged it can still be returned to us, however we - and the manufacturer - reserve the right to offer a repair, replacement or partial refund. If damage has been caused through wear and tear, improper care or some other factor beyond our control then it will not be covered. Only products that are faulty, damaged or not as described from ourselves are eligible for free postage and returns/ exchanges. Please see the relevant manufacturer's website for full warranty information. For this reason, we may need to send your goods to the manufacturer for inspection before taking any action. Speedhub issue no warranties, all warranties are issued by manufacturers. Important information to note about returning faulty, damaged or not as described items: If the item that has been received is faulty, damaged or not as described then we will cover the cost of return postage and offer a refund or exchange. Signing for items that have clearly been damaged by the courier is the responsibility of the receiver. Any damage caused in transit - as a result of inadequate packaging - is the responsibility of the sender. Initial shipping costs are non-refundable. Once goods have been used it will be considered an acknowledgement that you are happy. It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. We are unable to offer a refund without proof of purchase. We cannot accept returns on food, energy products, personalised goods, software, gift vouchers, safety equipment or under garments. We are unable to accept returns where the goods or packaging has been used, lost, damaged or is otherwise not in the condition you received it in. 
Refunds will only be returned to the original payment method - refunds usually take 3-4 working days, but it could be longer depending on your bank(starting on the day that your refund is issued by our returns team). 
We will only refund return postage costs on damaged/ faulty goods and not if you have changed your mind or ordered incorrectly. All returns must be authorised by Speedhub by email or over the phone.
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